Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note:Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later. You can track your

<h2 data-block-id="block-eb3087be-661e-4d73-b943-3922adab3fa3" id="isPasted">Where is my order?</h2><p>Once your order has been placed and processed, you will receive a confirmation email that includes:</p><ul><li data-start="268" data-end="288">Your order details</li><li data-start="291" data-end="310">A tracking number</li><li data-start="313" data-end="342">A link to track your shipment</li></ul><p><strong data-start="344" data-end="360">Please note:</strong><br data-start="360" data-end="363">Tracking information may take <strong data-start="393" data-end="405">2-3 days</strong> to become active. If there are no updates right away, please check back later.</p><p>You can track your order in two ways:</p><ul><li data-start="527" data-end="609"><strong data-start="527" data-end="554">If you have an account:</strong> Log in and go to <strong data-start="572" data-end="586">My Account</strong> to track your order.</li><li data-start="612" data-end="766"><strong data-start="612" data-end="645">If you don&#x2019;t have an account:</strong> Use our <a href="https://etnies.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Tracking Order Tool</strong></a>. This will take you to the carriers tracking page.</li></ul><p><br></p><hr><p><br></p><h2 data-block-id="block-80432bc3-d0b6-4b1e-bee9-064da1ae1c95" id="i-cant-find-my-order-number-or-tracking-number">I can&apos;t find my order number or tracking number.</h2><div data-block-id="block-8d2e58bf-3024-4f27-99a0-682221e9eec0"><br></div><p data-start="979" data-end="1090">Your order and tracking numbers are included in the <strong>confirmation email</strong> you received after placing your order.</p><p data-start="1092" data-end="1147">If you can&#x2019;t find this email, please try the following:</p><ul><li data-start="1092" data-end="1147">Check your spam or junk mail folder</li><li data-start="1092" data-end="1147">Use our <a href="https://etnies.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Tracking Order Tool</strong></a></li><li data-start="1092" data-end="1147">Or contact our <a href="https://etnies.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Customer Service</strong></a></li></ul><div data-block-id="block-18d5007e-2d85-44e7-a9f2-3d8a55f2ff13"><br></div><hr><p><br></p><h2 data-block-id="block-e51f7a77-4135-461e-8c06-fa93a80dcab3" id="why-havent-i-received-a-confirmation-email-of-my-purchase">Why haven&apos;t I received a confirmation email of my purchase?</h2><div data-block-id="block-df367659-5df4-42fc-8be3-a3075705f1fc"><br></div><p data-start="1356" data-end="1384">The most common reasons are:</p><ul><li data-start="1356" data-end="1384">A <strong>typo</strong><strong>&#xA0;in your email address</strong> when placing the order</li><li data-start="1356" data-end="1384">The confirmation was caught in your<strong>&#xA0;spam or junk folder</strong></li></ul><p data-start="1508" data-end="1703">Please double-check the email address used during checkout and look in your junk/spam folder. If you still can&#x2019;t find the email, contact our <a href="https://etnies.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Customer Service</a> team and we&#x2019;ll be happy to resend it.</p>

Track my order

Each order placed requires 1-2 business days to process (picking and packing). After this processing time, the order will be shipped out. Our warehouse is located in Las Vegas, Nevada (USA orders) or Surrey, BC (CAN orders.) During peak season (Nov t

<h2 data-block-id="block-f58a06aa-4575-4b99-aad0-adc534f227b8" id="isPasted">SHIPPING PROCESS</h2><p><strong>Each</strong> <strong>order placed requires 1-2 business days to process</strong> (picking and packing). After this processing time, the order will be shipped out. Our warehouse is located in Las Vegas, Nevada (USA orders) or Surrey, BC (CAN orders.) <strong data-start="293" data-end="316">During peak season (Nov to Jan), orders can take slightly longer to process.</strong></p><p>Orders ship <strong data-start="340" data-end="360">Monday through Friday, excluding holidays</strong>. We are not open on the weekends.</p><p data-start="366" data-end="378">We ship via:</p><p><strong data-start="383" data-end="392">USA</strong></p><ul><li data-start="383" data-end="413"><strong data-start="383" data-end="392">FedEx</strong></li><li data-start="418" data-end="444"><strong>USPS</strong></li><li data-start="418" data-end="444"><strong>DHL&#xA0;</strong></li><li data-start="418" data-end="444"><strong>UPS&#xA0;</strong></li></ul><p><strong>CANADA</strong></p><ul><li data-start="418" data-end="444"><strong>Canada Post</strong></li><li data-start="418" data-end="444"><strong>Loomis</strong></li><li data-start="418" data-end="444"><strong>Purolator</strong></li><li data-start="418" data-end="444"><strong>FedEx</strong></li></ul><p>&#xA0;Please ensure the shipping address selected can receive all forms of shipment.&#xA0;</p><p>Delivery time depends on your location - usually 2 (west coast) to 10 (east coast) days.</p><p>Please contact <a href="https://etnies.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Customer Service</a> with any shipping questions.</p><p><br></p><hr><p><br></p><h2 data-block-id="block-0180e876-ce9f-43c3-8129-4ed35a56166f" id="shipping-countries">SHIPPING COUNTRIES</h2><div data-block-id="block-8a65302a-a5f8-46fa-94ec-29eb8cf419bc"><span style="font-size: 16px;">We only ship directly to addresses within the&#xA0;</span><strong><span style="font-size: 16px;">United States and Canada.</span></strong></div><div data-block-id="block-ef7a0b39-8ba1-4a8f-bdbc-a1e2e74e9190"><br></div><p><strong><span style="color: rgb(226, 80, 65);">Freight Forwarders: etnies does not ship to Freight Forwarders under any circumstances.</span></strong><br><strong><span style="color: rgb(226, 80, 65);">Freight forwarding orders will be canceled and blocked.</span></strong></p><div data-block-id="block-835ca072-a48e-4e7a-84dc-ddab2ae75368"><span style="font-size: 16px;"><span style="color: rgb(0, 0, 0);">We do not ship outside of the United States or Canada, or to US territories.</span><strong><span style="color: rgb(226, 80, 65);">  </span></strong></span></div><p><br></p><hr><div data-block-id="block-659d0e2c-b18c-4246-97f5-321660da20a6"><br></div><h2 data-block-id="block-53023160-0a73-41b8-8853-3776e0de0b98" id="shipping-cost">SHIPPING COST&#xA0;</h2><p id="isPasted"><strong>Continental United States (48 contiguous states)</strong></p><table><thead><tr><th>Order Subtotal</th><th>Shipping Method</th><th>Cost</th><th>Estimated Delivery</th></tr></thead><tbody><tr><td>$0.00 &#x2013; $74.99</td><td>Ground</td><td>$8.95</td><td>3&#x2013;10 business days</td></tr><tr><td>$75.00 and up</td><td>Ground</td><td>Free</td><td>3&#x2013;10 business days</td></tr></tbody></table><p><strong>Hawaii &amp; Alaska</strong></p><table style="margin-right: calc(45%); width: 55%;"><thead><tr><th>Order Subtotal</th><th>Shipping Method</th><th>Cost</th><th>Estimated Delivery</th></tr></thead><tbody><tr><td>$0.00 &#x2013; $99.99</td><td>Air Shipping</td><td>$34.99</td><td>7&#x2013;21 business days</td></tr><tr><td>$100.00 &#x2013; $199.99</td><td>Air Shipping</td><td>$39.99</td><td>7&#x2013;21 business days</td></tr><tr><td>$200.00 and up</td><td>Air Shipping</td><td>$49.99</td><td>7&#x2013;21 business days</td></tr></tbody></table><hr><p data-mce-fragment="1"><br></p><h2 data-block-id="block-53023160-0a73-41b8-8853-3776e0de0b98" id="order-and-shipping-confirmation">ORDER AND SHIPPING CONFIRMATION</h2><p><strong data-start="1538" data-end="1566">Order Confirmation Email</strong>: Sent within <strong data-start="1580" data-end="1594">30 minutes</strong> of placing your order.</p><p data-mce-fragment="1"><strong>Shipping Confirmation Email</strong> (<strong>with tracking number</strong>): Sent <strong>1-2 business days</strong> <strong>after your order ships</strong></p><p data-mce-fragment="1">Didn&apos;t receive your order confirmation or tracking details? Check your spam/junk folder or contact <a href="https://etnies.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Customer Service</a> and they will be happy to help you.</p><div contenteditable="false"><table style="margin-left: calc(78%); width: 22%;"><tbody><tr data-row="1"><td><br></td><td colspan="1" contenteditable="true" data-cell="1-1" data-row="1" rowspan="1"><br></td><td colspan="1" contenteditable="true" data-cell="1-2" data-row="1" rowspan="1"><br></td><td colspan="1" contenteditable="true" data-cell="1-3" data-row="1" rowspan="1"><br></td><td><br></td></tr></tbody></table></div><hr><h2 data-block-id="block-75935786-2ffe-4900-a3ae-11d50f19f869" id><br></h2><h2 data-block-id="block-75935786-2ffe-4900-a3ae-11d50f19f869" id="how-long-will-it-take-until-my-order-is-delivered">HOW LONG WILL IT TAKE UNTIL MY ORDER IS DELIVERED?&#xA0;</h2><p>Each order requires in 1-2 business days to process. Processing times can be longer during peak season (Nov-Jan). After this, your order will be handed off to the shipping carrier for shipment.</p><p>Orders are picked up by carriers Monday-Friday. <strong data-start="1892" data-end="1909">Transit times</strong> from when your order ships out of our warehouse to delivery in your region depend on your location and shipping method, usually 2 to 10 business days. Please check your tracking link for the most accurate estimate.</p><p>You can also use our <a href="https://etnies.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Track Order Tool</a>.</p><p><strong data-start="2009" data-end="2029"><br></strong></p><hr><div data-block-id="block-c4f615f3-c2a0-421e-8c2d-b1080bd8dfb8"><br></div><h2 data-block-id="block-cce15666-791c-4857-bf7b-f2e58aaffa15" id="can-i-ship-my-order-to-a-military-address-or-po-box">CAN I SHIP MY ORDER TO A MILITARY ADDRESS OR P.O. BOX?</h2><div data-block-id="block-fa31d2c2-a371-40dd-94a4-1347fc37bb7a">We cannot ship any orders to military addresses or P.O. boxes at this time.</div><p><br></p><hr><p><br></p><h2 data-block-id="block-16492277-fb12-47e7-b435-a5b8bdc0b44a" id="what-happens-if-i-am-not-at-home-during-delivery">WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?</h2><p>Packages will be left by the third-party shipper at the delivery address. Please ensure shipping address is secure as <strong>we are not responsible for stolen packages</strong>.</p><p><br></p><hr><div data-block-id="block-c9c3c482-ef22-416c-9e60-a2e73ca877b2"><br></div><h2 data-block-id="block-e848d357-a6e0-4421-87a0-95ab42172e7b" id="track-my-order">TRACK MY ORDER&#xA0;</h2><p>Once your order has been placed and processed, you will receive a confirmation email that includes:</p><ul><li data-start="268" data-end="288" style="font-size: 16px;">Your order details</li><li data-start="291" data-end="310" style="font-size: 16px;">A tracking number</li><li data-start="313" data-end="342" style="font-size: 16px;">A link to track your shipment</li></ul><p><strong data-start="344" data-end="360">Please note:</strong><br data-start="360" data-end="363">Tracking information may take <strong data-start="393" data-end="405">2-3 days</strong> to become active. If there are no updates right away, please check back later.</p><p>You can <strong>track your order</strong> in two ways:</p><ul><li data-start="527" data-end="609"><strong data-start="527" data-end="554">If you have an account:</strong> Log in and go to <a href="https://etnies.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer"><strong data-start="572" data-end="586">My Account</strong></a> to track your order.</li><li data-start="612" data-end="766"><strong data-start="612" data-end="645">If you don&#x2019;t have an account:</strong> Use our <a href="https://etnies.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer"><strong data-start="654" data-end="682">Tracking Order Tool</strong></a>. This will take you to the carrier&apos;s website.</li></ul><div data-block-id="block-f2b61f95-6447-4d19-84e3-25d3f9b54570"><strong data-start="2776" data-end="2790">Important:</strong> <span style="font-size: 16px;">Please double-check your delivery address. If undeliverable, your order will be returned to our warehouse and refunded.&#xA0;</span></div>

Shipping countries & costs

We cannot do product or address changes/ updates once an order has been placed. Please triple check your address prior to submitting an order. If your order ships to an incorrect address, contacting the shipping company is highly recommended.We are n

<div data-block-id="block-670a5004-fa73-45ca-a1d2-c64ddf20cec9" id="isPasted">We cannot do product or<strong>&#xA0;address changes/ updates&#xA0;</strong>once an order has been placed.&#xA0;<br><br><span style="color: rgb(226, 80, 65);"><strong>Please triple check your address prior to submitting an order.</strong>&#xA0;</span></div><div data-block-id="block-500ac13b-1f51-4e3d-b118-4fd2a91079fe"><br></div><div data-block-id="block-e21d9ab9-1fc4-4063-ba70-4c5a2682e02f">If your order ships to an incorrect address, contacting the shipping company is highly recommended.<br><br>We are not responsible for stolen items.</div><div data-block-id="block-e21d9ab9-1fc4-4063-ba70-4c5a2682e02f"><br></div>

Change of shipping address

At etnies, we aim to deliver every order to you in perfect condition. If your order is lost during transit, please contact our customer support team through our Contact Us Page with your order number and any relevant details.

<h2 data-block-id="block-197aa7f3-5c22-4097-9362-964895c94a35" id="isPasted">Lost packages?</h2><div data-block-id="block-4538c0f1-a7b2-4460-960a-3c35c66993df">At etnies, we aim to deliver every order to you in perfect condition.</div><div data-block-id="block-4873ccd4-f80b-4070-a9ec-c9e0dfa41b37"><br></div><div data-block-id="block-5ddc8375-daac-44fa-9152-c64ae90a9559">Please note, we are not the third party shipping company, once your package is picked from our warehouse, the shipper has full control of your package. Please reach out to the shipping company first if issues during shipping arise, this will be the fastest way to a resolution. For more information, visit our <a href="https://etnies.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Track My Order Page</strong>.</a></div><p><br></p><p><span style="font-size: 14px;">&#xA0;After you have reached out to the shipping company, please be kind and contact our customer support team through our <a href="https://eu.etnies.com/pages/contact-us" rel="noopener noreferrer" target="_blank" id="isPasted"><strong>Contact Us Page</strong></a> with your order number and any relevant details. We will do everything in our power to help find your package.</span><br><span style="font-size: 14px;"><br id="isPasted"><span style="font-size: 14px;">Note: We are not responsible for stolen items.</span></span></p><p><br></p><hr><p><br></p><h2 data-block-id="block-592063a1-499b-45a1-9f2a-33ffcef67ac1" id="order-marked-delivered-but-not-here">Order marked delivered but not here?</h2><p><br></p><div data-block-id="block-c506d2fa-8d6b-4e9a-8091-8228b2b2399f">Please check around your home and with neighbors or building management who might have collected it for you.</div><div data-block-id="block-9d70764a-f2d9-44e7-8425-842a6fff3797"><br></div><div data-block-id="block-1d251b23-91ee-4f5c-9304-c2fdee769414">Also, double-check the shipping address in your order confirmation email to make sure it&apos;s correct. Sometimes, packages are marked as delivered but may take extra time to arrive.</div><div data-block-id="block-77dbd9d5-18c0-460a-9400-030607e4607f"><br></div><div data-block-id="block-f93a2ea2-13c1-4211-a181-b8d532b010d9">If you still can&apos;t find the package, contact the carrier. To find your carrier, check your emails or visit our <a href="https://etnies.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Track My Order Page.</strong></a></div><div data-block-id="block-b8378e80-3b55-48f6-a963-b431f9fbb789"><br></div><div data-block-id="block-7effd9e9-5ea1-470d-8f78-70962fe764c6">For more help, email our team through the <a href="https://emerica.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a><strong>.</strong></div><div data-block-id="block-c1a14d23-a26a-45b6-92b0-5a89cea91c16"><br></div><p><br id="isPasted"><span style="font-size: 14px;">Note: We are not responsible for stolen items.</span></p><hr><p><br></p><h2 data-block-id="block-f87b95d9-db40-478f-8dea-5610ae69863b" id="damaged-packages">Damaged packages?</h2><div data-block-id="block-25347c75-818b-4fe5-8acd-349b216545d7">We understand how disappointing it is to receive a damaged package. If this happens, please report it to our customer support team through our <a href="https://emerica.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> as soon as you receive the order. Make sure to include photos of the damaged items or package.</div><div data-block-id="block-a526a3a5-a43b-4359-a6a8-0b45a2e908df"><br></div><div data-block-id="block-289f624a-4305-47d0-a67e-de4bd9c45d6a">We will review the documentation you provide and, if needed, arrange for a replacement or issue a refund.</div><p><br></p><hr><p><br></p>

What if my package gets lost or arrives damaged?

We're sorry to hear you received the wrong item in your order! Please be kind and report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any

<div data-block-id="block-47acf729-9c00-41f0-9c07-48556cd7974b" id="isPasted">We&apos;re sorry to hear you received the wrong item in your order! Please be kind and report the issue to our team through our <a href="https://emerica.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a>. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or packing slips indicating that your other item(s) were shipped separately.</div><div data-block-id="block-26b6867d-737c-45e3-81c8-554039c258ee"><br></div><div data-block-id="block-20a2d9da-c940-46de-a141-f34593170336">While we may not be able to guarantee a replacement of your exact order due to potential stock issues, we&apos;ll do our best to resolve the situation!&#xA0;</div>

What to do if you received a wrong item?

Keep in mind that not all payments methods may be available in every country.

<h2 data-block-id="block-2918d507-8cb1-407f-804e-d1c8b9b17d10" id="isPasted">Authorized Payments on Our Website</h2><div data-block-id="block-e6f0ca69-5e3d-46d3-a00e-3b83e743c356"><br></div><div data-block-id="block-dd38677e-2b46-493a-8cb1-f053cd8ae0d2">We accept payment by <strong>Visa, MasterCard, American Express, JCB, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal</strong>.</div><p><br></p><p>Keep in mind that not all payments methods may be available in every country.</p><div data-block-id="block-2a56a54b-9b71-4419-8ef2-471225e85704"><br></div><div data-block-id="block-9e3d54da-1e0f-415b-ab38-e14f2de10f2d">We do not accept COD orders. <strong>Credit card numbers should never be sent by email</strong> as it is not secure.</div><div data-block-id="block-c67fbdbd-bbfe-458a-9ce4-17bff875ac3c"><br></div><div data-block-id="block-478ed542-56ff-43e1-9770-9bc168ead23b">The billing address you provide must match the one on file with your credit card issuer. If a credit card authorization fails, we may cancel your order without notice. We cannot resolve credit card issues with your financial institution if your card is declined. It is your responsibility to address credit card problems with your bank.</div><div data-block-id="block-5ad6364b-9acd-49b5-88ad-d9f2577e8cdd"><br></div><div data-block-id="block-ea019f74-3a0c-46bd-9d99-b4105501265e"><strong>Our store only accepts online orders. Orders cannot be placed by phone, mail, email, or fax.</strong></div>

Shipping and Delivery

Track my order

Shipping countries & costs

Change of shipping address

What if my package gets lost or arrives damaged?

What to do if you received a wrong item?

Payment methods