etnies.com offers a 30 day warranty policy from point of purchase on all footwear and apparel purchased in our online store. Each warranty issue is case by case. If you feel you have received defective product please contact customer service. We will

<p id="isPasted">etnies.com offers a <strong>30 day warranty policy</strong> from point of purchase on all footwear and apparel purchased in our online store. Each warranty issue is case by case. If you feel you have received defective product please contact customer service. We will do our best to help you out.</p><p>This includes:</p><ul><li>Faulty stitching</li><li>Sole separation</li><li>Defective materials</li></ul><p>This does not include:</p><ul><li>Normal wear and tear</li><li>Damage from misuse, heat, chemicals, fire, or sharp objects</li><li>Products not purchased directly from etnies.com</li></ul>

Do your products have a warranty?

Not sure if your issue is a warranty claim? Feel free to contact our Customer Service, they will be happy to help you. For more information, visit our Returns & Warranty Page

<ul id="isPasted"><li>Normal wear and tear</li><li>Damage from misuse, high heat, chemicals, fire, or sharp objects</li><li>Products not purchased from<a href="http://etnies.com">&#xA0;</a><strong>etnies.com</strong></li><li>Use of the product outside its intended purpose</li></ul><p><span style="font-size: 14px;">Not sure if your issue is a warranty claim? Feel free to contact our<strong>&#xA0;</strong><a href="https://etnies.com/pages/contact-us"><strong>Customer Service</strong></a>, they will be happy to help you.</span></p><p><span style="font-size: 14px;">For more information, visit our&#xA0;</span><a href="https://etnies.com/pages/returns"><span style="font-size: 14px;"><strong>Returns &amp; Warranty Page</strong></span></a></p>

What’s not covered by warranty?

<h2 data-block-id="block-e8985d3e-ce1f-47ed-bb96-38967bcb6f2c" id="isPasted">Taking care of your shoes</h2><div data-block-id="block-034fdb99-9c12-42d6-8463-b6f789f06518"><br></div><div data-block-id="block-fd8261f6-117e-4e2e-bdfe-4173fc38b512">Your shoes are made of various materials and bonding agents that shouldn&apos;t be submerged in water, as this can damage them. We advise against washing your shoes in the washing machine, as it may distort their shape. Avoid using a dryer too, as it can weaken the bonding agents, causing parts like the upper and outsole to separate.</div><div data-block-id="block-bd1a204c-5b24-4984-bebf-33d54022d8c2"><br></div><div data-block-id="block-bdd1d30c-a83d-4371-b2a6-79fb98a61b1a">For cleaning suede or nubuck, gently brush with a soft bristle brush. You can use a soft soap product on a clean cloth to remove spots. Let them dry away from direct heat and avoid soaking them in water. Suede looks best when brushed. While special suede brushes are available, a clean toothbrush works just as well.</div><div data-block-id="block-b8c09a31-59c1-4a64-8b2d-e2384de6d829"><br></div><div data-block-id="block-4591f423-7162-4c74-a336-912ebc6230e5">Please note that shoes damaged during cleaning are not covered under warranty.</div><div data-block-id="block-19a9c9a8-7017-428c-8e57-bd14fc825980"><br></div><hr><p><br></p><h2 data-block-id="block-451105fc-1a89-4a74-a06e-dcbb5347c578" id="how-to-get-my-product-repaired">How to get my product repaired?</h2><div data-block-id="block-542069bf-0511-4636-bf30-f6cd78f04199"><br></div><div data-block-id="block-4abb6027-7708-456d-908c-9cb6d459fc40">Your product is not under warranty, but sustainability is important. You do like your shoes and want to keep them for as long as possible..</div><div data-block-id="block-96309ee3-cd3f-449a-995a-b7d0d5c88940"><br></div><div data-block-id="block-f5560dc6-4e34-4510-b07a-548ecfdfbaa5">Currently, we don&apos;t offer a repair service, but our team is working on it. Soon, you will have the chance to repair your item! Sounds good?</div><div data-block-id="block-9fa73e3f-dbd8-4ed3-a463-884bfe0f2e6e"><br></div><div data-block-id="block-e93e7d9c-269e-45a8-bfab-5d4d59516456">Stay updated!</div>

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